Return & Refund Policy

At Emberoidery, we take pride in creating high-quality embroidered products and carefully inspect orders before they are shipped.

All Sales Are Final

All orders are final and are not eligible for returns, refunds, or exchanges. This applies to both custom and non-custom products.

Custom Orders

All custom and personalized orders are strictly non-refundable and cannot be returned or exchanged. Because custom products are made specifically to the customer's specifications, we cannot accept them back once production has begun.

Customers are responsible for providing accurate information when placing a custom order, including names, spelling, colors, designs, sizes, and other personalization details. Please carefully review your order before submitting it. Emberoidery is not responsible for customer-provided errors or incorrect information.

Damaged Items

If your order arrives damaged, please contact Emberoidery within 7 days of delivery with your order number and clear photos showing the damage.

After reviewing the issue, Emberoidery may provide a replacement or refund at our discretion.

Items that are not damaged are not eligible for a return, refund, or exchange, regardless of whether the item is custom or non-custom.

Customer Errors

Emberoidery is not responsible for mistakes made by the customer when submitting an order, including incorrect spelling, names, colors, sizes, designs, or other customization details.

By placing an order with Emberoidery, you acknowledge and agree to this Return & Refund Policy.