Shipping policy

Shipping Policy

At Emberoidery, we work hard to process and ship every order as quickly as possible while ensuring your products are made and packaged with care.

Processing Times

Ready-to-ship items: Orders are typically processed within 3–5 business days.
Custom orders: Custom products may require additional processing time due to the customization and production process. Estimated processing times will be provided when applicable.
Business days are Monday through Friday and do not include weekends or major holidays.

Shipping

Once your order has been processed, it will be shipped using the shipping method selected at checkout. Available shipping options and estimated delivery times will be displayed during checkout.

Please note that shipping times are estimates and are not guaranteed. Emberoidery is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.

Tracking

Once your order has shipped, you will receive a shipping confirmation containing tracking information when available. Please allow up to 24–48 hours for tracking information to update after the package has been accepted by the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout. Emberoidery is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We will do our best to make corrections before the order ships, but changes cannot be guaranteed.

Lost, Stolen, or Damaged Packages

Once an order has been shipped and accepted by the carrier, Emberoidery is not responsible for packages that are lost, delayed, or stolen after delivery.

If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and items so we can determine the appropriate resolution.

For packages that appear to be lost in transit, customers should also contact the shipping carrier using the provided tracking information.